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Privacy + Security


Our Privacy Policy

Lamps Plus, Inc. ("Lamps Plus" or "we" or "us") has created this privacy policy (this "Privacy Policy") in order to demonstrate its commitment to user, visitor, subscriber, and customer privacy with regard to (the "Website"). Privacy on the Web site is of great importance to us. Because we gather important information from our users, visitors and customers (collectively "Subscribers" or "you" or "your"), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the web site.

You can visit most of the pages on without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our site. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.

However, when you use our online services like joining our e-mail list, entering a sweepstakes, or purchasing a product from us online, you agree to tell us something about yourself.

When you enter a sweepstakes or purchase from us you are asked for your e-mail address, name and zip code. You may also be asked for a street address and other information. When placing an order on our site, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our site or use certain online services.

We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We also use your personal information to provide you with certain benefits if you enroll in our Lamps Plus Rewards program, and to send you catalogs and information about special promotions. In addition, we may use your personal information to contact you if we have trouble processing your order.

We also may combine the information you give us online, in our stores, or through our catalogs, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.

We do not sell or rent email addresses to any third parties. We do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.

We maintain relationships with select business partners whom we have deemed to be trustworthy and responsible and whose privacy policies are aligned with ours. We may share or cross-reference information, including personal information about you and your order, with our business partners, allowing them to contact you regarding products and/or services that may be of interest to you.

In addition, when we join with another company to offer or provide services, products, sweepstakes, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

When you leave a product review on our site, the information you provide about yourself, including your e-mail address, is collected for us by a third party vendor. Customer comments are reviewed both by our third party vendor and by Lamps Plus. Any personal information collected in the product review process, including e-mail addresses, is covered by our Lamps Plus privacy policy as outlined here and by our Terms of Use policy. Reviews are posted on at our discretion. When a product review is submitted on this web site, you grant Lamps Plus and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

This policy covers information collected on visitors to the site through the process of ordering products, joining our e-mail lists, submitting product reviews and using our online services, as well as information collected through the entire Lamps Plus family of web sites and Lamps Plus retail stores.

If you prefer that we do not share your name and address with other marketers, please email us at We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, Lamps Plus, or to others. We may also disclose personal information when we believe the law requires it.


Privacy and E-Mail Referrals

CASL applies to commercial electronic messages (CEMs) of all types (i.e. email, texts). Its key feature requires organizations that send CEMs within, from, or to Canada to receive consent from you the consumer before sending messages. Consent can be obtained either explicitly or implicitly. Examples of explicit consent include but are not limited to signing up for our mailing list online, entering sweepstakes and contests, and information requests made via one of our online services. Implied consent stems from either the purchase of a product or inquiry about a product; implied consent is considered valid for 24 months following the purchase of a product, and 6 months following an inquiry about a product.

If you are on our commercial electronic messages mailing list, you may unsubscribe from it at any time. Unsubscribe instructions are included with each our emails. You may also visit our online email page and unsubscribe. If you choose to unsubscribe your address will be removed in no more than 10 business days. In most cases, we will be able to remove your address within 5 business days, and you will receive no further mailings from us. Please note that should you order from us in the future, you will still receive order and shipping confirmations from us via email.


Canadian Anti-Spam Law (CASL)

The above rules and code of conduct applies to e-mails that you provide us in the course of using one of our "e-mail to a friend" utilities or "refer a friend" promotions. We will send the requested information to the specified third party, who then has the option of not receiving further communications from us.



At Lamps Plus, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using Microsoft Internet Explorer 3.0 or higher, Netscape Navigator 2.0 or higher, or America Online 3.0 or higher.


Fraudulent Charge Protection

Lamps Plus offers a "Safe Shopping Guarantee." If a third party obtains your personal information from a purchase made with Lamps Plus Open Box Outlet Site and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, Lamps Plus will cover up to the entire $50.

Lamps Plus will cover this liability if the unauthorized use resulted through no fault of yours from a purchase made on the Lamps Plus Open Box Outlet Site secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.



Like many other online retailers, Lamps Plus and uses a technology called "cookies". A cookie is a small bit of data that is sent to your browser and stored on your computer's hard drive that we use to help us retrieve data you may have stored with us. For example, in our sections "My Portfolio" and "Projects", we use cookies to help us retrieve the lighting products that you have saved in these areas. The "Help" portion on the toolbar of most browsers will tell you how to delete your computer's cookies or how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of the Lamps Plus website, and we recommend that you leave the feature turned on.

Lamps Plus may occasionally use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and is not relatable to you. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our advertising service providers. However, Lamps Plus respects your privacy and your right to choose whether to be included in such services. If you would like more information or would like to learn about your ability to opt-out of this type of practice, please visit the Network Advertising Initiative by clicking here. If you choose to opt-out, an "opt-out cookie" will be placed on your computer. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return to the link above to re-select your preferences.

Notwithstanding any other provision, we partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you. Our partners may place or recognize a cookie on your computer, device, or directly in our emails/communications, and we may share personal information with them if you have submitted such information to us, such as your name, postal address, email address, or device ID. Our partners may link the nonpersonal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms over time for advertising, analytics, attribution, and reporting purposes. To learn more about interest-based advertising in general and to opt out, please visit


Opting Out of Our E-mail List

If you purchase something from us, we may occasionally send you a printed Lamps Plus catalog through the mail. If you prefer not to receive our catalog, cancel at any time by e-mailing us at with "remove" as the subject line and your name and address in the body of the message, or you may call 1-800-782-1967. Your name will be removed from our mailing list within two weeks of your request. Due to the nature of catalog mailing preparation, however, you may receive mailed catalogs up to 90 days after your request.


Protecting Children

We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from and the entire Lamps Plus family of web sites only with the involvement of a parent or guardian.


Links to Third Party Sites

The site may contain links or frames to other web sites owned and operated by different companies over which we have no control. Privacy policies on these sites may be different from our own. We advise you to read the posted privacy policy of these sites before divulging any personal information.


Policy Changes

If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was posted in September of 2008.


Additional Information

This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to Lamps Plus Administrator by emailing us or by certified mail addressed to the following: Lamps Plus Customer Relations, 20250 Plummer Street, Chatsworth, CA 91311.